Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Role Purpose

As the Linux Server Patching Specialist, you will be responsible for planning, executing, validating, and reporting on patching activities across Superloop’s Linux server fleet and a smaller number of Windows servers. This hands-on role is critical in reducing cyber risk exposure by maintaining timely security patching, controlled change execution, accurate patch compliance evidence, and lifecycle remediation for servers when OS operating systems go EOS. You will use automation and lifecycle management tools such as Ansible and Foreman, supported by vulnerability data from Rapid7 and other sources, to ensure patching and rebuild activities are risk-based, repeatable, and operationally safe.

Key Responsibilities

• Plan, coordinate, and execute patch deployment across Linux servers, with limited support for a small number of Windows servers.

• Use tools such as Ansible and Foreman to automate patching, manage server lifecycle tasks, validate patch status, and improve repeatability.

• Monitor vulnerability findings from Rapid7 and other security tools, then prioritize remediation based on severity, asset criticality, exposure, and business impact.

• Maintain accurate patch compliance records, exceptions, remediation evidence, and reporting for Cyber and IT leadership.

• Work with infrastructure, application, and service owners to schedule patching within approved change windows and minimize operational disruption.

• Validate patches in non-production or controlled environments before wider deployment where required by risk, service criticality, or change approval conditions.

• Investigate and resolve patch failures, dependency issues, service impacts, and configuration drift identified through patching activities.

• Rebuild Linux servers where the operating system is fully out of support and can no longer be safely maintained through standard patching.

• Maintain and improve standard operating procedures, runbooks, automation playbooks, and patching schedules for Linux and Windows server patching.

• Track vendor advisories, zero-day vulnerabilities, and emerging threats to assess relevance and urgency for Superloop’s server environment.

• Ensure patching activities align with cybersecurity policy, change management requirements, vendor guidance, and applicable compliance obligations.

• Support audit and compliance requests by providing clear evidence of patch management controls, remediation timelines, approvals, and exceptions.

• Participate in cyber incident response where server patching, hardening, or urgent remediation is required.
  

Qualifications and Experience

• Proven experience in Linux server administration, patch management, vulnerability remediation, or infrastructure operations in a mid-to-large IT environment.

• Strong working knowledge of common Linux distributions such as Ubuntu, Debian, Red Hat Enterprise Linux, Alama and AWS Linux, or similar enterprise Linux platforms.

• Practical experience using automation and lifecycle management tools such as Ansible and Foreman for patching, configuration management, and operational control.

• Working knowledge of package management tools and repositories, including apt, yum, dnf, subscription management, and patch baselining concepts.

• Familiarity with Windows Server patching for a smaller server footprint, including patch validation and coordination through approved change processes.

• Familiarity with vulnerability management tools, ideally Rapid7 InsightVM, and the ability to translate vulnerability findings into practical remediation actions.

• Understanding of CVSS scoring, risk prioritization, compensating controls, and vulnerability lifecycle management.

• Comfortable working in production server environments with a disciplined approach to change, release, rollback, and incident management.

• Strong troubleshooting skills across Linux services, dependencies, patch failures, logs, and configuration drift.

• Ability to work independently while collaborating effectively with infrastructure, application, cyber security, and service ownership teams.

Key Deliverables

• Maintain >95% patch compliance across supported Linux servers and agreed Windows Server systems.

• Ensure timely remediation of critical and high-severity server vulnerabilities in line with agreed SLAs and approved change windows.

• Reduce unsupported Linux operating system exposure by coordinating and executing server rebuilds where systems have reached full vendor end of support.

• Maintain reliable automation through Ansible and Foreman to improve patching consistency, reduce manual effort, and support repeatable operational execution.

• Deliver monthly reporting on server vulnerability status, patch compliance, failed patches, exceptions, and remediation progress to Cyber and IT leadership.

• Reduce time to remediate server vulnerabilities while maintaining service stability and controlled change outcomes.

• Support internal and external audits with documented evidence of server patch management controls, approvals, exceptions, and remediation activity.

• Maintain a stable, secure server environment by validating patches, investigating known patch issues, and documenting rollback or remediation actions where required.

On Offer

• Quarterly Superstar Awards – recognition for those who go above and beyond.

• Milestone Gifts & Birthday Cake.

• Referral Bonus – get rewarded for bringing great talent into the TechHub.

• Fruits & Nuts Mondays and Wednesdays - a healthy start to your week.

• Monthly Engagement Events – cricket matches, festive celebrations, and more.

• Quarterly Team Outings – SuperEats – time to unwind and connect outside work.

• SuperEats – enjoy affordable pre ordered breakfast and lunch options.

• Flexible Work – 3 days in the office, 2 days from home (once confirmed).

• Leadership & Development Training – Grow your skills and confidence.

• Career Excellence Program – build your future in telco and tech, right here at Superloop.

• Employee Assistance Program – we’ve got your wellbeing covered.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.