Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Network Engineering team is the architect and custodian of the networks that enable our core product suite - connectivity. The team designs, installs, and maintains production networks to deliver maximum performance and availability for our internal and external customers.

Role Purpose

The overarching objective of the Network Engineer is to ensure the smooth operation of Superloop’s domestic and global Layer 2 and Layer 3 networks, providing maximum performance and availability to all customers. Primarily, the role is responsible for building, supporting, and maintaining all network devices and associated services within Superloop’s networks.

Key Responsibilities

Design and implement scalable network infrastructure.
Monitor and optimise network performance.
Manage network capacity to meet growth and performance targets.
Oversee the operation of Superloop’s Layer 2 and Layer 3 networks to ensure stability, performance, and high availability.
Liaise with customers, stakeholders, and suppliers to resolve escalated network faults.
Troubleshoot and resolve hardware and software faults through TAC engagement, lab replication, and detailed documentation.
Oversee lifecycle management, capacity planning, and optimisation across diverse network architectures.
Document and maintain low-level design documents (LLDs), high-level design documents (HLDs), concepts of operations (ConOps), and network diagrams.
Coordinate network commissions, migrations, and decommissions.
Conduct network risk assessments and maintain process and contingency documentation.
Enforce network security standards across all projects and tasks.
Stay current with industry trends and best practices.
Maintain strong internal relationships with the NOC, Provisioning, and Pre-Sales teams.
Ensure timely responses across all communication channels.
Adhere to all company and workplace health and safety guidelines.

Qualifications and Experience

Degree in Telecommunications, Data Networking, or a related discipline, or equivalent practical experience.
Minimum 3 years’ experience in a network engineering, design, or Level 2+ support role.
Strong understanding of IP networking fundamentals, including IPv4/IPv6, routing, and switching.
Working knowledge of IP/MPLS technologies (for example: IS-IS, BGP, LDP, RSVP-TE, L2VPN, and L3VPN).
Experience supporting and troubleshooting network services in a service provider or enterprise environment.
Ability to diagnose and resolve network faults using structured troubleshooting methodologies.
Experience working with network monitoring and operational tools.
Strong documentation skills, with the ability to produce clear and accurate technical designs and procedures.
Ability to follow change management processes and execute network changes safely.
Effective communication skills, with the ability to engage with both technical and non-technical stakeholders.

Desirable:

Experience working in a service provider network environment.
Exposure to vendor platforms such as Cisco, Juniper, Arista, or Fortinet.
Understanding of EVPN, QoS, and subscriber management technologies.
Familiarity with BNG, DNS, and internet edge services (IP Transit, IX, CDN).
Experience with network automation tools such as Python or Ansible.
Industry certifications (for example: CCNA, CCNP, or equivalent).

On Offer

Free Home Broadband
Free Mobile SIM plan
Flexibility – 3 days/week in the office
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.