Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our team goes beyond traditional marketing by owning the end-to-end customer journey - from acquisition and campaign strategy through to conversion, onboarding, retention, and customer management experiences. By combining marketing, UX, CRO, content, and journey design, we create connected experiences across paid, owned, and product channels, ensuring campaigns translate into seamless digital journeys across web, app, email, and customer platforms. Working closely with design, data, engineering, and Adobe-powered marketing ecosystems, the team focuses on delivering personalised, measurable experiences that improve conversion, engagement, and long-term customer value.

Key Responsibilities

• Partner with Product Managers, Engineers, Product Strategists, and Writers to define problems and goals, map user flows, prototype interactions, and drive innovative solutions
• Manage the end-to-end design process across design and marketing initiatives, working closely with designers, writers, developers, and project managers
• Scope project work in partnership with Product Managers and Engineers, helping define design processes and timelines
• Build strong relationships with stakeholders inside and outside core product teams, with strong communication and stakeholder management skills
• Apply research methods to understand user, business, and technical opportunities and constraints
• Work across enterprise-grade software and platforms within complex business and stakeholder environments
• Leverage new AI workflows and tools (e.g. Figma Make, Claude) to support design processes
• Use Figma and other industry-standard design and research tools effectively
• Contribute to the design of websites, mobile applications, and customer self-service dashboards

Qualifications and Experience

• 7+ years of experience in product design within a software environment
• Strong portfolio demonstrating UX, visual, and interaction design skills across digital products
• Experience developing design systems, guidelines, and UI standards, including colour, typography, iconography, and imagery
• Strong understanding of conversion optimisation strategies and digital product analytics, including tools such as GA, Hotjar, and Tealeaf
• Experience simplifying complex information, tools, and services for end users
• Strong storytelling, communication, presentation, and stakeholder management skills
• Experience working closely with multi-disciplinary teams
• Sharp eye for detail across all aspects of digital products, including brand, typography, layout, and accessibility standards (A, AA, and AAA)
• Excellent knowledge of Figma (including component libraries) and Adobe Creative Suite
• Creative thinker with a strong eye for design and commercial outcomes
• Self-starter with strong initiative and time management skills, capable of managing multiple projects simultaneously
• Open to testing new ideas, tools, and processes
• Ability to execute projects from brief through to delivery, including sketches, wireframes, and interface design

On Offer

• Free Home Broadband

• Free Mobile SIM plan

• Flexibility – 3 days/week in the office

• Lunch on Wednesdays, snacks, donuts and more!

• Diverse and inclusive culture

• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.