Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Business Unit integrates Corporate Development, Infrastructure Delivery, and Smart Communities, and is accountable for driving strategic growth through a combination of acquisition, development, integration, and operations.

Through the Corporate Development function, we identify, assess, and execute strategic investments and M&A opportunities that accelerate our network reach, customer base, and capabilities. This includes full lifecycle responsibility — from origination, due diligence, and transaction execution through to post-acquisition integration.

We lead the design and deployment of FTTP and digital infrastructure into greenfield and smart community environments, partnering with developers and utility partners to enable the connected communities of tomorrow.

Role Purpose

As a Project Coordinator, you will play a key role in supporting the Project Manager across the full lifecycle of delivery initiatives — from initiation through to transition into business as usual. This role is ideal for someone who enjoys working collaboratively, bringing structure to complexity, and contributing to meaningful change.

You will support planning, coordination, and delivery activities that improve ways of working, systems, and outcomes, while building strong relationships with stakeholders and delivery partners. Success in this role comes from attention to detail, clear communication, and a proactive, supportive approach to teamwork.

Key Responsibilities

Project Administration & Documentation

• Maintain clear, accurate, and up-to-date project documentation, including registers, schedules, reports, meeting notes, and action logs.

• Ensure documentation is well organised, version-controlled, and easily accessible to stakeholders.

• Support the preparation and distribution of project plans, briefs, and progress updates.

Scheduling & Coordination

• Assist in developing and maintaining project schedules, milestones, and timelines.

• Coordinate meetings, workshops, and stakeholder sessions, including preparing agendas and capturing actions and outcomes.

• Ensure commitments are tracked and followed through.

Stakeholder & Communication Support

• Support the Project Manager in engaging internal and external stakeholders.

• Enable clear, respectful, and timely communication across team members, partners, and vendors.

• Proactively raise risks, issues, or delays, and support their resolution.

Reporting & Data Management

• Gather, validate, and maintain delivery data to support informed decision-making.

• Prepare fortnightly and monthly status reports, dashboards, and performance summaries.

• Support the maintenance of project registers, including risks, issues, decisions, changes, and dependencies.

Budget & Procurement Support

• Assist with tracking costs, purchase orders, invoices, and budget updates.

• Support procurement documentation and coordination activities as required.

• Maintain financial tracking and reporting schedules.

Quality Assurance & Governance

• Support the use of agreed project processes, templates, and governance frameworks.

• Assist with documentation for reviews, audits, and assurance activities.

• Contribute ideas to improve delivery practices and ways of working.

Project Tools & Systems Management

• Maintain project information across delivery tools and document repositories.

• Ensure project systems contain accurate, current, and reliable information (e.g. Jira, ClickUp, SharePoint).

General Support for the Project Manager

• Provide reliable, day-to-day support to enable the Project Manager to focus on delivery outcomes.
  

Qualifications and Experience

• Experience in a project coordination, delivery support, or administrative role (formal qualifications are welcome but not essential).

• Strong organisational skills with excellent attention to detail.

• Experience supporting or improving processes, tools, or ways of working.

• Clear and confident communication skills, both written and verbal.

• Ability to work independently while collaborating effectively within a team.

• Comfortable working remotely and proactively contributing ideas for improvement.

If you don’t meet every requirement listed above, we still encourage you to apply. We value capability, curiosity, and a willingness to learn.

On Offer

• Free Home Broadband

• Free Mobile SIM plan

• Flexibility – 3 days/week in the office

• Lunch on Wednesdays, snacks, donuts and more!

• Diverse and inclusive culture

• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.