Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.

Visit www.superloop.com to learn more.

Role Purpose

The Senior Network Engineer in the Network Provisioning team is responsible for leading the design, configuration, and implementation of complex network solutions to support customer and internal service requirements. This role ensures timely and accurate provisioning of network services while maintaining high performance, reliability, and compliance with company and industry standards. The engineer will mentor junior team members, act as a technical escalation point, and collaborate with cross-functional teams to deliver seamless connectivity solutions.

Key Responsibilities

• Lead the end-to-end provisioning of network services including MPLS, IP VPN, Internet, SD-WAN, and Cloud connectivity.
• Perform network design, configuration, testing, and deployment in line with customer requirements and SLA commitments.
• Act as technical escalation point for complex provisioning and troubleshooting cases.
• Review and validate customer requirements, translating them into high-quality technical solutions.
• Conduct network audits and pre-deployment checks to ensure readiness and compliance.
• Collaborate with service delivery managers, project managers, and solution architects to support timely delivery.
• Maintain and update network documentation, design templates, and provisioning standards.
• Work closely with operations/support teams to ensure smooth handover of services post-provisioning.
• Contribute to process improvements and automation initiatives to enhance efficiency.
  Mentor and coach junior engineers to build team capability.
• Stay current with industry trends, technologies, and vendor certifications to support continuous improvement.
  
  Qualifications and Experience

• Bachelor’s degree in computer science, Networking, Telecommunications, or related field.
• 6+ years of experience in network engineering, with at least 3 years in service provisioning for ISP/Telecom/Enterprise environments.
• Professional certifications preferred: CCNP/CCIE, JNCIP/JNCIE, NSE, PCNSE, or equivalent.
• Proven track record of delivering large-scale network deployment
• Strong expertise in routing and switching protocols (BGP, OSPF, MPLS, ISIS, EIGRP).
• Hands-on experience with service provider networks and multi-vendor environments (Cisco, Juniper, Fortinet, Palo Alto, etc.).
• Solid understanding of SD-WAN, VPN, QoS, and network security principles.
• Experience with network provisioning tools, and automation scripts (Python/Ansible preferred).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills for cross-team collaboration and customer interactions.
• Ability to manage multiple projects and meet tight deadlines.