Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.

Visit www.superloop.com to learn more.

Role Purpose

This position plays a critical role in driving Superloop’s sales growth by managing and optimising indirect channels, small-to-medium business (SMB) product strategies, and direct sales operations. This position is responsible for developing and executing sustainable strategies to enhance channel partner sales performance, mentor direct sales teams and penetrate the SMB market. Through collaborative partnerships, innovative GTM initiatives, and a strong focus on customer experience, the role ensures alignment with Superloop’s broader objectives of delivering super-fast, reliable, and easy internet solutions.

Key Responsibilities

• Develop and implement a sustainable channel strategy to drive long-term growth, acting as the primary contact for indirect channel partners.
• Create, execute, and monitor joint business plans with partners to achieve shared goals, enhance capabilities, and identify growth initiatives.
• Achieve annual sales targets by optimising partner performance, SMB operations and identifying new market opportunities. 
• Develop and deliver training programs to equip partners with up-to-date knowledge of Superloop’s products, processes, and systems.
• Identify and onboard strategic channel partners to expand market reach.
• Conduct monthly quality assurance analyses to ensure compliance and uphold quality standards.
• Collaborate with cross-functional teams to lead GTM product ideation and develop innovative solutions tailored to SMB customers.
• Manage the budget for SMB initiatives, ensuring cost-effective resource allocation aligned with overall business goals.
• Implement and monitor growth plans leveraging digital campaigns and direct engagement strategies.
• Mentor and guide direct sales teams to achieve performance targets and foster professional growth.
• Identify and implement process improvements to enhance team efficiency and effectiveness.
• Provide regular progress reports and deliver on key performance metrics: gross revenue, ARPU, speed plan distribution, multi-product attachment, and gross margin.

Qualifications and Experience

• Strong experience in partner channel sales management or a related role within the telecommunications industry.
• Proven success in managing aggregator indirect sales partners, focusing on driving performance and growth.
• In-depth understanding of the Australian channel sales landscape, including Sales and Go-to-Market (GTM) strategies.
• Strong analytical skills to interpret and leverage customer data for actionable insights and strategic decision-making.
• Exceptional communication and interpersonal skills to collaborate across cross-functional teams and engage effectively with partners and customers.
• Demonstrated project management skills with the ability to prioritise tasks, manage multiple initiatives, and deliver results in a fast-paced environment.
• A results-oriented mindset with a track record of achieving performance targets and driving business growth.
• A passion for innovation, adaptability in a dynamic market, and a strong focus on building sustainable relationships with channel partners to ensure long-term success.

On Offer

• Free Home Broadband
• Free Mobile SIM plan
• Flexibility – 3 days/week in the office
• Lunch on Wednesdays, snacks, donuts and more!
• Diverse and inclusive culture
• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.