Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.

Visit www.superloop.com to learn more.

Your Team 

Our Network Engineering team are the architects and custodians of our networks that enable our core products suite - connectivity. The Network Engineering team design, install and maintain production networks to enable maximum performance and availability to our internal and external customers.

Your Role

The primary goal of the Network Engineer is to ensure the smooth operation of the Superloop network in order to provide maximum performance and availability to all customers. 

Responsibilities of the Network Engineer include: 

• Implementing network infrastructure.
• Proactively monitoring network performance.
• Troubleshooting network faults.
• Adhering to all network security standards.
• Managing and maintaining network documentation and inventory.
• Collaborating with other business units where required.
• Maintaining current knowledge of industry trends and best practices.
• Adhering to all company policies.

About You

• Degree in Telecommunications or related discipline.
• Minimum 3 years’ experience in a networking related role.
• Good knowledge of IPv4 and IPv6 networks.
• Good understanding of ethernet switching technologies.
• Good understanding of Multiprotocol Label Switching(MPLS).
• Good understanding of IP routing and forwarding.
• Ability to work without supervision and in a team environment.
• Strong communication (both verbal and written) and interpersonal skills. 
• The ability to communicate technical information to other business units in a concise manner. 
• CCNP or equivalent experience will be highly regarded.

Key Deliverables

• Migration of existing services onto newly installed infrastructure within agreed timelines. 
• Monitor network performance on a regular basis to ensure network reliability.
• Plan and execute network infrastructure upgrades to ensure sufficient network capacity to handle increased demand. 
• Ensure all changes are implemented as per the current Superloop change process and Network Engineering MOP guidelines. 
• Acknowledge and action support tickets escalated to Engineering Services in a timely manner. 
• Provide engineering support to NOC, Presales and Provisioning teams within agreed internal response times. 
• Ensure all required network documentation and inventory has been created and is kept up to date. 
• Complete all allocated tasks within agreed timelines, ensuring timely delivery of project milestones and goals. 
• Maintain and grow internal relationships with the Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales and Commercial teams. 
• Maintain a reasonable level of responsiveness across all SLC communication mediums.
• Promote and participate in a learning environment to encourage up-skilling across the network engineering and support teams.
• Completion of company cyber security training. 
• Completion of company workplace health and safety training.